Cancellation Policy

UPDATED JANUARY 26, 2023

Policy:

Due to an increasing number of “no shows” and same day cancellations, combined with a very high demand for services, there will be a charge for missed appointments and cancellations.

The charge for missed appointments or late cancellations is $92.00.
The charge for missed surgeries or late cancellations is $150.00.

Our goal is to provide timely care to all our patients and to respect not only the veterinarian’s time, but the constraints of a tightly booked schedule. If you must cancel your appointment, we request a call, email, or text at least 24 hours before your pet’s appointment. This allows us to accommodate other patients who may need prompt medical care.

New Clients:

  • All new clients are required to pay a $92 deposit at the time of booking. This deposit amount will be applied to the invoice total at the end of the appointment.
  • These bookings are subject to a 24-hour notification of cancellation period, or the client forfeits the deposit.
  • In the event the client arrives late to their appointment, they will be rescheduled for a future visit, if available. Should this happen at the next appointment, the client forfeits their right to any future bookings.
  • If two (2) no shows occur, the client forfeits their right to any future appointment bookings.

Specialist Procedures:

Surgeries or procedures booked with a Board-Certified Veterinarian require a $500 deposit at the time the procedure is booked. This deposit amount will be applied to the invoice total at the end of the appointment.

These bookings are subject to a 72-hour notification of cancellation period, or the client forfeits the deposit.

Terminology:

“No Show” describes any appointment that is missed.
“Cancellation” describes an appointment cancelled with less than 24 hours notice.
“Late” describes a client who arrives 15 minutes or more after the scheduled appointment start time.