Cancellation Policy



Due to an increasing number of “no shows” and same day cancellations, combined with a very high demand for services, there will be a charge for missed appointments and cancellations.

The charge for missed appointments or late cancellations is $92.00.
The charge for missed surgeries or late cancellations is $150.00.

Our goal is to provide timely care to all our patients and to respect not only the veterinarian’s time, but the constraints of a tightly booked schedule. If you must cancel your appointment, we request a call, email, or text at least 24 hours before your pet’s appointment. This allows us to accommodate other patients who may need prompt medical care.

New Clients:

Specialist Procedures:

Surgeries or procedures booked with a Board-Certified Veterinarian require a $500 deposit at the time the procedure is booked. This deposit amount will be applied to the invoice total at the end of the appointment.

These bookings are subject to a 72-hour notification of cancellation period, or the client forfeits the deposit.


“No Show” describes any appointment that is missed.
“Cancellation” describes an appointment cancelled with less than 24 hours notice.
“Late” describes a client who arrives 15 minutes or more after the scheduled appointment start time.